Terms and Conditions
Last updated: September 2025
These Terms and Conditions ("Terms") govern your use of the Needlee platform and services. By accessing or using Needlee, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using the Needlee platform, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our platform.
2. Description of Service
Needlee is a reverse marketplace platform that connects buyers and sellers through requests rather than traditional listings. Users can post requests for specific items, and sellers can respond with offers.
3. User Accounts
Account Creation
You must provide accurate and complete information when creating an account.
Account Security
You are responsible for maintaining the security of your account credentials.
Account Termination
We reserve the right to terminate accounts that violate these Terms.
4. User Responsibilities
Accurate Information
Provide accurate and truthful information in all requests and communications.
Prohibited Items
Do not request or offer illegal, counterfeit, or prohibited items.
Respectful Communication
Maintain respectful and professional communication with other users.
5. Transactions and Payments
Payment Processing
All payments are processed through secure third-party payment processors.
Platform Fees
Platform fees are clearly disclosed and apply to successful transactions.
Refunds
Refund policies are subject to our discretion and applicable laws.
6. Shipping and Delivery
Sellers are responsible for shipping items according to agreed terms. Buyers must provide accurate shipping addresses and be available to receive deliveries.
7. Disputes and Resolution
Dispute Resolution
We provide dispute resolution services for transaction-related issues.
Mediation
Users agree to participate in good faith in our dispute resolution process.
Legal Action
Users may pursue legal action if dispute resolution is unsuccessful.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Intellectual Property
Platform Rights
Needlee retains all rights to the platform, including intellectual property.
User Content
Users retain rights to their content but grant us license to display it on the platform.
10. Limitation of Liability
Needlee is not liable for damages arising from user transactions, platform use, or third-party services. Our liability is limited to the amount paid for our services.
11. Indemnification
Users agree to indemnify and hold harmless Needlee from claims arising from their use of the platform or violation of these Terms.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of modified Terms.
13. Governing Law
These Terms are governed by the laws of the jurisdiction where Needlee is incorporated, without regard to conflict of law principles.
14. Contact Information
For questions about these Terms, please contact our legal team through our support channels.
Important: These Terms constitute a legally binding agreement. Please read them carefully and ensure you understand your rights and obligations before using the Needlee platform.